Terms of Sale

PRODUCT APPEARANCE

All of our products are handmade and hand-finished in the USA and because of this process, each piece will show slight inherent variations.  Our tiles are intended for wall and floor use, unless otherwise noted, in normal traffic conditions.

 

LEAD TIME/SHIPPING

Aluminum and bronze products are often stocked and usually ship in 3-5 business days.  Pewter products are made to order and usually ship in 5-7 business days, but may take longer.  Shell inlay products are made to order and usually ship in 2-3 weeks.  For larger orders please e-mail or call for availability.  If there is a backorder on items, you will be notified via e-mail as quickly as possible.

Lead times do not include shipping time.  All orders will be shipped UPS Ground, unless otherwise requested, and delivery time is not guaranteed.

 

PAYMENT TERMS AND SALES TAX

Credit card and ACH payments are accepted and payments are due at time of order placement.  Metal Tile Store does not begin order processing until payment is received.  Sales tax will be charged on all applicable orders within the state of Wisconsin. 

 

CANCELLATIONS

All cancellations must be made to Metal Tile Store in writing via e-mail within 24 hours of the original order.

 

ORDER RETURN POLICY

All claims regarding color, design, quality, or quantity must be resolved prior to installation.  Always inspect your product before installed, as installation signifies acceptance.  Product that has been handled, damaged or installed may not be returned.  Product must be in original condition and packaging to qualify for potential return.  Freight and shipping costs are the responsibility of customer.  No claims will be accepted for any reason after installation. 

Pewter products and shell inlay products are considered special orders and may not be returned for any reason.  We recommend purchasing a sample of these items before purchasing a large quantity to ensure satisfaction.

All returns require a RMA number from Metal Tile Store and pictures will be required to assist in any claim.  To obtain RMA number, Metal Tile Store must receive a return request in writing via e-mail within 5 days of delivery for returns or exchanges to be considered and are subject to a re-stocking fee of 20% for stocked items and 35% for special order items, less shipping charges, if accepted.  Metal Tile Store reserves the right to refuse returns or exchanges.