FAQs

WHERE ARE YOU LOCATED?

Metal Tile Store was founded in 2000 and produces our products in the USA.

 

ARE YOUR PRODUCTS AND MATERIALS HIGH QUALITY?

Absolutely.  Our metal alloys and finishing are unmatched and we pride ourselves on the artisan craftsmanship used to make all our products.

 

IS THERE A MINIMUM ORDER?

No.

 

I AM LOOKING FOR AN ITEM OR DESIGN THAT I DON’T SEE IN YOUR ONLINE STORE.  CAN YOU HELP?

Please call us or email us and we will do our best to assist you.

 

DO YOU SUPPLY COMMERCIAL PRODUCTS?

Yes.  We are happy to work with designers, contractors and architects.  Contact us for more information.

 

IS THERE A STANDARD SHIPPING CHARGE?

No.  Shipping charges are based on weight and destination for your particular order.

 

DO YOU SHIP TO HAWAII, ALASKA, CANADA OR OTHER COUNTRIES?

Standard shipping rates apply to the contiguous 48 states.  For Hawaii, Alaska, Canada or shipping to other countries please call us to arrange shipping.

 

HOW DO I INSTALL METAL TILE STORE ACCENTS?

Our accent tiles install like any other tile.  We suggest the following installation tips:

  • Use a professional experienced installer.
  • Depending on what type of tile, different types of latex modified thin sets are available.  C flex pro is suggested for the strongest bond.
  • Allow the adhesive used to apply metal tile accents to dry completely before grouting.
  • Cover the metal tile accent while installing to keep grout out of the design and prevent scratching.

 

HOW DO I MAINTAIN SOLID METAL TILES?

Avoid acidic or harsh, abrasive chemicals for cleaning.  Do not use ammonia-based cleaning products.  Never use steel wool or scouring pads as this will cause damage to the metal.  To clean, use a soft cotton cloth or sponge, warm soapsuds or gentle dish detergent.  Dry immediately after rinsing to eliminate spotting.

Pewter & Aluminum - household cleaners such as Windex or Fantastic are ideal.  Use a dusting type motion being careful not to exert much force on the surface of tile.

Bronze - we recommend a periodic light coat of butcher’s wax.  Once dry, apply a light coat of butcher’s wax and buff.  The tiles need only a dusting with a damp cloth.

 

DO YOU RECOMMEND INSTALLING METAL TILES ON THE FLOOR?

Metal tiles are intended primarily for wall installations but may be installed in floor applications.  Be aware that while our solid metal tiles are durable, they may be scratched, damaged, or the finish may change if exposed to abrasion.  This is not deemed cause for return or refund.  Metal Tile Store is not responsible for the inherent durability of the metal.

 

WHAT KIND OF SURFACE CAN I INSTALL TILES ONTO?

Install only on stable, flat and clean substrates.  Do not install directly on particle board, wood of any kind, or drywall.  If you have these surfaces to work with, attach a cement backer board to the substrate to establish a flat, solid surface.  Metal Tile Store will not be responsible for any problems that may arise from the installation or use of our products.

 

WHAT ABOUT INSTALLATION IN SUBMERGED SURFACES, LIKE POOLS, SPAS AND SHOWERS?

Water installations may be complex and should be handled by a professional.  When installing in showers we recommend an additional clear sealant be applied to the finished installation to ensure waterproofing.  Our tiles are not intended for prolonged submersion in water because over time all metal will begin to break down.

 

CAN METAL TILES BE INSTALLED OUTDOORS?

Yes, they can be installed in outdoor applications with the same considerations noted above for exposure to abrasion.  It should be noted that exposure to elements such as rain, snow and temperature change can affect the metal over time.  All metal will ‘patina’ or change in color over time and this process is enhanced by weather.

 

CAN STONE & SHELL INLAY TILES BE INSTALLED OUTDOORS?

Contact an experienced, professional installer to determine for your specific situation.

 

CAN I CUT ACCENT TILES?

You may cut metal tiles, but it is not recommended.  Cutting the tiles may damage the finish of the tiles and damaged product may not be returned.  We do not recommend cutting stone & shell inlay accents. Metal Tile Store is not responsible for any damage or injury resulting from the use or installation of our products.